How comes so may organizations face difficulties to make people work together ? Not only within teams, but (perhaps even more) between teams. Often there is a big gap between sales and operations, between blue-collar workers and white collar workers, between supporting services and the rest of the organization, …
These gaps leads to useless budget discussions : who pays the bill / who gets the profit ? It also leads to not sharing information with colleagues from another department. It leads to internal competition and a culture where we don’t help eachother. It leads to lonely riders who stare 8 hours in a row at their computer screen and don’t care about their colleagues next door. It creates a culture of US and THEM. Where “US” is doing all the good things and “THEM” are blamed for the things "US" actually screwed up. It is the end of any collaboration and innovation.
These gaps can be dangerous and they definitely don’t contribute to customer satisfaction. Non of your customers is interested in these internal battles. It doesn’t improve the quality of your services or innovation of your products.
The key to success is COLLABORATION. Together with colleagues, with partners, with customers. Create win-win and synergy.
Departments are not meant to be an island in the middle of an ocean. They should be part of archipel, a group of islands connected by bridges, tunnels, ferries, … Where people from one island visit the neighbouring island.
Create a culture of sharing, of people being interested in the world outside their personal job.
Next time you walk to the coffee machine, and see a colleagues of another department, ask him how he is doing, ask what he is working on. Be interested and search for ways to collaborate.
Make time to do this, it will help you to grow faster and deliver more quality.
It is the end of the lonely rider era. We live in a time where sharing and working together is the only way forward.
To end this blog a really nice movie why you should work together :